Get in Touch With Us
This is the page to use when you want to speak to the people behind Non Gamstop Betting directly — to flag something we have got wrong, ask how a bonus condition actually works, or query how a Bitcoin bookmaker on our lists was assessed. We are a comparison and review site, not a bookmaker, so we cannot access your betting account, process a withdrawal or overturn a bonus decision. What we can do is explain, correct our own pages and point you to the right place.
Write to Us
Email is the only channel we run. Messages go to the editorial inbox at [email protected] and are read by a person. Include the brand name, the page you were reading and a short description of the issue — that is usually enough for us to answer in one reply instead of three.
Frederick Norbury oversees the editorial side of the site and handles corrections. Where a question concerns a specific operator's terms rather than our copy, we will say so plainly and tell you what to ask them.
What We Can Help With — and What We Cannot
| We can answer this | Take this to the operator |
|---|---|
| How we interpreted a bonus term on one of our pages | Your own bonus balance, rollover progress or forfeited funds |
| Why a bookmaker ranks where it does | Account verification, document uploads and KYC checks |
| Factual corrections and out-of-date offers | Pending withdrawals, wallet addresses and blockchain confirmations |
| General questions about how crypto betting sites work | Complaints against a specific bookmaker or its licensing body |
| Partnership, advertising and media enquiries | Closing or restricting an account you hold |
Commercial Disclosure
Some links on icwa.co.uk are commercial. If you open an account through one, we may be paid a commission. That money funds the research, and it does not buy a position: our ratings and running order are set editorially, and every brand below carries a drawback as well as a strength. If you think a commercial relationship has coloured something we have published, say so in your email and we will look at it.
Reader Questions About the Bitcoin Bookmakers We Cover
Most of the mail we get is about the operators themselves — usually the wagering terms attached to a headline offer. Here is the short version on the three we hear about most, since answering it here saves a round trip.
Tenobet
Our top-rated entry, at 10.0 editorially, largely because the sportsbook side is properly built out rather than a bolt-on to a casino. The headline is a sports package of 300% up to €3,000. Read that carefully before you claim: it is a percentage match, so the full figure only applies to a very large deposit, and matched bonus funds of that size carry turnover requirements and minimum-odds rules you must clear before anything converts to withdrawable cash. Bonuses are advertised in euros, so if you fund in GBP or in crypto there is a conversion step and the sterling value you end up with will move with the rate. Limitation: the euro-denominated offer and the sheer size of the match make it a poor fit for anyone staking modest amounts — a £20-a-week punter will never sensibly clear it.
smash
Rated 9.8 and on the list for the largest headline ceiling we cover: 250% up to €5,000. The appeal is for high-stakes bettors who deposit in crypto and want the deposit matched rather than a small fixed free bet. Assess it on the wagering multiple and the qualifying-odds floor rather than the ceiling, because those two numbers decide whether the bonus is realistically clearable. Limitation: the higher the match percentage, the heavier the playthrough tends to be, and there is no meaningful small-stakes version of this offer.
Betninja
At 9.7, this one earns its place for readers who cross between sportsbook and casino in the same session — the welcome is €1,000 plus 100 free spins, which is unusual in that it hands you something on both sides. Check which portion of the bonus is sports-only and which is locked to slots, as mixed packages commonly split the wagering between them. Limitation: split bonuses are fiddlier to clear than a single sports credit, and the free spins element will not interest you at all if you only bet football or racing.
Others You May Be Writing About
- CoinPoker (9.7) — 150% up to $2,000, quoted in dollars, and poker-led, so read it as a crypto card-room offer rather than a sportsbook one.
- WinnerIsland (9.6) — up to 55% on accas via Multiboost, a rolling accumulator boost rather than a deposit match; the uplift scales with leg count.
- Gambiva (9.6) — 300% up to €3,500.
- Gamble Gorilla (9.5) — 100% up to £100 on a £20 deposit; one of the few quoted in sterling.
- BetBluff (9.5) — 100% up to £150 bonus, also in pounds.
- Rolletto (9.4) — 150% up to €1,500 plus 200 free bet.
- 7abet (9.4) — 300% up to £200, a sterling offer with a modest ceiling.
All welcome offers are 18+ and subject to each operator's own terms, which the operator can change without telling us. If a figure on our site no longer matches the one on theirs, that is exactly the sort of message we want.
How We Rank, If You Want to Challenge It
Every enquiry about placement gets the same answer, so here is the method up front. We research operators rather than test them — we do not open accounts, deposit or withdraw, and we never present an advertised payout speed as a measured one. Ratings weigh:
- The sportsbook itself: breadth of markets and depth on the ones UK readers actually bet.
- Bonus quality measured by clearability, not by headline size.
- Deposit and withdrawal options, including crypto coverage and any stated limits.
- Clarity of terms — vague wagering wording costs a brand marks.
- Transparency about who operates the site and under which jurisdiction.
Commission plays no part in the order. If you can show us a factual error in one of those assessments, email it with a link and we will amend the page and note the change.
Questions About Money, Before You Ask
Using our site costs nothing. The cost of taking part sits entirely with the operator, and it is the second most common thing readers write in about, so in general terms: expect a minimum deposit to qualify for any welcome offer (Gamble Gorilla's, for instance, is stated at £20), expect a wagering multiple on matched funds, and expect minimum odds on qualifying bets. Crypto-first bookmakers typically accept Bitcoin and other major coins alongside card and e-wallet options; network fees on a Bitcoin deposit are charged by the blockchain, not the bookmaker, and can vary sharply with congestion. Withdrawal timings, minimum and maximum cashout amounts, and any currency-conversion spread between GBP and a euro or dollar account balance are set by each operator and published in their terms. We do not quote payout times we have not been able to verify — check the cashier page before you fund an account.
What These Sites Offer Beyond the Sportsbook
Worth knowing if your question spans more than one product. Sportsbooks in this group generally run football, horse racing, tennis, basketball, cricket, darts and a range of esports, with in-play markets, cash out and bet builders common but not universal. Alongside that, most of the same operators run a casino — slots, table games and live-dealer rooms — and CoinPoker is built around online poker. Betninja's free-spins component is a direct example of the two sides being bundled. If your enquiry is really about casino play rather than betting, our guide to non GamStop casinos for UK players is the better starting point.
Eligibility and Where You Stand
You must be 18 or over to bet, and every operator we list applies its own age and identity checks. The sites covered here operate outside the UK Gambling Commission's remit, which means the UKGC's consumer-protection framework and the GamStop self-exclusion scheme do not apply to them; disputes are handled under the licensing regime of the jurisdiction the operator is registered in, and you should check who that regulator is before depositing. We do not claim any specific licence on any operator's behalf — read their footer and terms. If you self-excluded through GamStop and are weighing up whether to bet again, that decision is yours, and free, confidential support is available in the UK from GamCare and the National Gambling Helpline should you want to talk it through first. Mention it in your email and we will send you to the right resource rather than a marketing page.
Response Times and Next Steps
We aim to reply within two working days. Corrections are usually actioned faster than general questions, because they affect other readers. Partnership enquiries should include the brand, the jurisdiction it is licensed in and a contact name — proposals without those take longer to progress.
If you are not sure whether your question is one for us or one for the bookmaker, send it anyway. A short note pointing you in the right direction takes us a minute and saves you a week. [email protected] — 18+.